Support
Contact
Write to [email protected]. Include the page link, what you expected, what happened and a screenshot if possible. Please don't send confidential specs: a short excerpt is usually enough.
Most questions are answered in the documentation, the FAQ and troubleshooting.
Hours and response times
Support is available Monday to Friday, 9:00–18:00 CET, except Italian public holidays.
| Priority | Examples | First response |
|---|---|---|
| Critical | Apifolio doesn't load on any page; a security issue | within 1 business day |
| Normal | A spec renders incorrectly; an export problem | within 2 business days |
| Questions and ideas | How do I…? Feature requests | within 2 business days |
What's included
Installation and configuration, rendering problems, exports, licensing questions and help with migrating from other apps. Feature requests are welcome: they shape the roadmap.
Security issues
Report vulnerabilities privately to [email protected]. See the security page.
Licences, refunds and invoices
Licences, invoices and refunds are managed by Atlassian. You can request a refund through Atlassian within 30 days of a purchase. For licence questions, write to us or contact Atlassian.